Jiangsu Starter EV New Energy Solutions Co., Ltd
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FAQ

Can we provide Free Samples?

In the industry of EV charging, quality is paramount. We understand the importance of ensuring that our clients are well-informed before making decisions. While we don't provide free samples, we're committed to providing you with alternative ways to explore our products:

1. Comprehensive Product Information: Access detailed specifications, materials, and technical performance data.

2. Interactive Online Demonstrations: Join us for a virtual showcase via video conferencing or online demos. Explore features, functions, and usage to gain a deeper understanding.

3. Sample Fee Refund: We will refund the sample fee for the first time if a bulk order is made according to mutual agreement.

4. Customer testimonials: We can share some of our previous customers' testimonials and feedback to prove our products' reliability and performance.

We believe these solutions will provide you with valuable insights into our offerings. For further inquiries or assistance, feel free to connect with us.


How AC ev charger works?

The output of the AC charging post is AC, which requires the OBC to rectify the voltage itself, and is limited by the power of the OBC, which is generally small, with 3.3 and 7kw being the majority.

What ev charger do I need?
It is best to choose according to the OBC of your vehicle, e.g. if the OBC of your vehicle is 3.3KW then you can only charge your vehicle at 3.3KW even if you buy 7KW or 22KW

How to use ev charger?
You need to connect the ev charger to the power supply and then insert the charging plug into your car. If you have selected the RFID card, it will only start charging after you have swiped the RFID card. app version you can control the start or stop of charging on your mobile phone, and you can also make appointments to charge at certain times.

What's the MOQ?
If you are ordering just one product, we can also customise the logo or change the colour of the panel for you, but these customisations are available at an additional cost. Please contact us for more information

Can you produce according to the samples?
Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

What is your terms of delivery?
A:EXW, FOB,  CIF.

What is your terms of payment?
We accept all methods of payment: T/T... Please contact us for more details.